Refund Policy
Last updated: 2 November 2026
We want every shop to be confident before paying. That is why we offer a free demo on a shop like yours before you buy. This policy explains when a refund is possible.
Before paying anything, you can book a free WhatsApp demo and see ZatpatPOS working on your type of shop. We encourage every customer to take the demo and ask all their questions first.
• Before setup starts: if you cancel after paying but before we begin any setup work, we refund 100% of the setup fee.
• After setup has started: the setup fee covers work done for you — installation, branding, product import, hardware setup and training. Once this work has started, the setup fee is not refundable.
• If we cannot complete setup because of a problem on our side, we refund the part of the setup fee for work not done.
• Within 7 days of your AMC start date: if ZatpatPOS is not right for your shop, tell us and we will refund the AMC for the year.
• After 7 days: the AMC is not refundable for the remaining period, because hosting, backups and support are reserved for the full year. You can choose not to renew for the next year.
• Hardware bought through us (printers, scanners and so on), which is covered by the maker's warranty instead.
• Custom development or extra work done at your request.
• Periods where the account was suspended for non-payment or for breaking our Terms of Service.
Message us on WhatsApp at +91 94265 25083 or email hello@zatpatsolutions.com with your shop name, invoice number and reason. We reply within 2 working days.
Approved refunds are sent to the original payment method or bank account within 7–10 working days. Bank or gateway charges, if any, may be deducted.
Whether or not a refund applies, your business data stays yours. You can ask for an export at any time, as described in our Privacy Policy.
Zatpat Solutions, Ahmedabad, Gujarat
Email: hello@zatpatsolutions.com
Phone / WhatsApp: +91 94265 25083