Terms of Service
Last updated: 2 November 2026
These terms apply to ZatpatPOS, a point-of-sale and inventory service provided by Zatpat Solutions, Ahmedabad, Gujarat ("we", "us"), to the shop that signs up for it ("you"). By using ZatpatPOS you agree to these terms.
ZatpatPOS is cloud-hosted software for billing, stock, purchases, customer credit (udhaar), GST bills and reports, available at app.zatpatpos.in. Billing can continue offline and syncs when the internet returns. The features you get depend on your plan.
• A one-time setup fee covers installation, branding, product import, printer and scanner setup, GST settings and staff training, as described in your plan.
• A yearly AMC (Annual Maintenance Charge) covers hosting, daily backups, updates, bug fixes and WhatsApp support for 12 months.
• Prices are as shown on our pricing page or in your written quote. GST is charged extra where applicable.
• The setup fee is payable before setup begins. The AMC is payable in advance each year.
We remind you before your AMC is due. If it is not paid within 15 days of the due date, we may limit your account to read-only access. If it stays unpaid for 60 days, we may suspend the account. Your data is kept as described in our Privacy Policy, and you can always ask for an export.
All business data you enter — products, sales, customers and suppliers — belongs to you. You can export it at any time. We handle it only to provide the service, as set out in our Privacy Policy.
• Keep your login details safe and give staff access only as needed.
• Make sure the prices, GST rates, HSN codes and other tax details you enter are correct. ZatpatPOS calculates tax from the settings you choose. Filing returns and tax compliance remain your responsibility and your CA's.
• Get your customers' consent before storing their details and use their data lawfully.
• Do not use ZatpatPOS for anything illegal, or try to break, copy or resell the software.
Computers, printers, scanners, scales, cash drawers and internet connections are not included unless stated in your quote. We will help connect standard hardware during setup, but we cannot guarantee that every device model will work.
Support is available on WhatsApp and phone every day from 10 AM to 10 PM. We usually reply within 1–2 hours. Updates and new features are added during the AMC period and are tested before installation. We may change, improve or remove features over time.
We aim to keep ZatpatPOS available at all times, but short interruptions may happen for maintenance, updates or reasons outside our control. Offline billing is designed to keep your counter running during such times. We do not promise any specific uptime.
We provide ZatpatPOS with reasonable care and skill. We are not liable for indirect losses such as lost profit, lost sales or business interruption. Our total liability for any claim is limited to the AMC you paid in the 12 months before the claim.
You can stop using ZatpatPOS at any time by not renewing your AMC. We may suspend or end an account that seriously breaks these terms or does not pay. When the service ends, you can ask for an export of your data, as described in our Privacy Policy.
We may update these terms. If we make an important change, we will tell existing customers before it applies.
These terms are governed by the laws of India. Courts in Ahmedabad, Gujarat have exclusive jurisdiction.
Zatpat Solutions, Ahmedabad, Gujarat
Email: hello@zatpatsolutions.com
Phone / WhatsApp: +91 94265 25083